Novelty Beach Refund & Return Policy

At Novelty Beach, we carefully inspect and process every order before it is shipped. Because our products are ordered and fulfilled specifically for each customer, all sales are final and we do not accept returns or exchanges for changes of mind, incorrect size selection, ordering the wrong item, or simply no longer wanting the product.

Please review product descriptions, sizing information, photos, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Items

While all sales are final, we want you to receive the product you ordered in good condition.

If your order arrives:

• Damaged during shipping
• Defective or unusable upon arrival
• Significantly different from the product you ordered
• Missing an item from your order

Please contact us through the Novelty Beach contact page within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or video showing the problem
• Photos of the packaging if the item arrived damaged

We will review the issue and, when appropriate, provide a replacement or another appropriate resolution.

Do not return an item without contacting us first. Unauthorized returns may not be accepted.

Incorrect Size or Customer Selection

Customers are responsible for selecting the correct size, color, and product before completing their purchase.

For apparel and pet products with multiple sizes, please use the provided size chart before ordering. We do not offer refunds or exchanges due to incorrect size selection.

Order Cancellations

Because orders may be sent to fulfillment shortly after purchase, we cannot guarantee that cancellation requests can be accommodated after an order has been placed.

If you need to request a cancellation, contact us as soon as possible after placing your order. If the order has already entered processing or fulfillment, it may not be possible to cancel it.

Shipping Delays or Lost Packages

Once an order has been shipped, delivery times are controlled by the shipping carrier and may be affected by weather, holidays, customs, or other circumstances outside our control.

If your package appears to be lost or has not arrived within the applicable delivery timeframe, contact us and we will help investigate the shipment.

Nothing in this policy limits any refund or cancellation rights that may apply under applicable law.

Contact Us

For questions regarding an order or a damaged, defective, or incorrect item, please contact Novelty Beach through our website's contact page or directly at info@noveltybeach.com and include your order number. We reserve the right to review each claim individually and determine the appropriate resolution based on the circumstances.

By placing an order with Novelty Beach, you acknowledge and agree to this Refund & Return Policy.